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Knowledge Base

Never say "I don't know" again

Give Opally access to your menus, policies, local guides, and FAQs—so it can answer guest questions with accurate, specific information.

PDF & Menu uploadGrounded in PMS dataInstant citations
Knowledge base
Synced
Menus & offerings
Website
Policies & procedures
PDF
Local information
PMS

Guests ask specific questions

"Do you have EV charging?" "How much is parking?" Without access to your specific information, AI can only give vague answers.

Without knowledge base

“We have parking facilities nearby. Please contact our front desk for more information upon arrival.”
  • Vague and unhelpful
  • Creates extra work

With knowledge base

“We have an on-site garage with 2 EV chargers. Parking is €25 per night, and chargers can be booked in advance via our app.”
  • Specific and helpful
  • Answers immediately

What You Can Add

Any information your guests need

Menus & offerings

Restaurant, room service, and spa treatments.

Policies & procedures

Check-in, cancellation, and pet policies.

Local information

Nearby attractions, transport, and events.

FAQs & answers

Common questions, WiFi, and accessibility.

Schedules & hours

Restaurant, spa, and seasonal hours.

Any document

PDFs, website pages, and brochures.

Knowledge Gaps

Always know what's missing

Opally automatically identifies the questions it couldn't answer with 100% precision. These "knowledge gaps" are collected in a simple list, so you can fill them in seconds.

  • Automatic tracking of unanswered questions
  • Identify exactly what guests are asking
  • Improve your AI with one click
Knowledge Gaps

3 guests asked about e-bike charging this week.

Add the answer in one click

Built on your data

The foundation behind every answer

Learning

Every edit teaches Opally how your team writes.

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Personalization

Your tone, your details, your brand — on every channel.

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