Trusted by leading hotels
Chat, Knowledge & Learning
3 core areas that together deliver fast, on-brand and context-aware communication.
Chat
Knowledge
Learning
“With Opally, our receptionists save 12 hours per week on emails. They can focus on the guests in front of them.”
Deploy across all guest touchpoints
One knowledge base powers consistent responses across email, chat, and voice.
Everything your hotel needs
Purpose-built for hotels: answer guest questions, upsell add-ons and keep inboxes under control.
Automated AI assistant
Our AI analyzes guest emails and automatically writes precise, context-aware replies that save you time.
PMS integration
Opally integrates seamlessly with your PMS, pulls guest data and ensures 100% personal and accurate communication.
Your hotel's unique tone
The AI learns your hotel's language and tone so every reply reflects your brand and service level.
Free up 70% of email time
Drastically reduce the time the front desk spends on repetitive emails and give them more time for guests.
GDPR and data security
Built in Europe with a focus on privacy by design to ensure full GDPR compliance and protect your data.
Data-driven insights
Gain valuable, data-driven insights into your guest communication to improve service and operations.