Trusted by modern hotel teams
See it in action
See how Opally reads guest emails and drafts personalized replies in seconds.
Hi, do you have rooms available April 12-14 with sea view? Is breakfast included?
How it works
Opally connects to your inbox and hotel data, then drafts personalized replies that match your brand voice.
Install our Gmail or Outlook add-in in minutes. Opally reads incoming guest emails and understands what they're asking about.
Using your hotel's knowledge base and PMS data, Opally writes a personalized, accurate response in your brand's tone of voice.
Review the draft, make any tweaks, and send. Your team stays in control while saving 70% of the time spent on emails.
Email Autopilot
Start with drafts, move selected workflows into review, then let Opally send routine replies only when policy checks pass.
Opally prepares the reply in your team’s inbox so staff can review, edit, and send.
Opally classifies the request, drafts the reply, and previews any booking or payment action for approval.
For enabled workflows, Opally can send the reply automatically when identity, permissions, confidence, and safety checks pass.
Autopilot is configured by workflow. Routine, well-scoped requests can move faster while higher-risk or unclear messages stay with the team.
Answer questions about policies, amenities, parking, breakfast, spa, and local recommendations.
Reply with availability and pricing from connected systems when the request is clear.
Create bookings when all reservation details are present and the workflow is enabled.
Handle scoped date changes or explicit cancellation requests under your configured terms.
Generate payment links from provider-derived balance and currency when the guest is authenticated.
Add guest notes and reservation requests when they are specific and safe to process.
Autopilot does not try to force uncertain conversations through automation. It hands work back to staff when a message needs judgment.
More time with guests
Drafts match your brand voice and cite the right policies and sources.
Shared knowledge and templates help new staff ramp faster and maintain standards.
Context‑aware suggestions for room upgrades, late checkout and experiences.
Highlights
Works directly in Gmail and Outlook with approvals and comments — no tab switching.
Every answer can link back to sources for quick review and compliance.
Write in 25+ languages with region‑appropriate phrasing and tone presets.
“With Opally, every review gets a thoughtful reply quickly — without taking time away from guests.”
Susanne, Hotel Director
Customer case
Onboarded in one day. Saving dozens of hours each month on emails with Opally AI — while keeping full control over tone and policy.
Read the Stammershalle caseFAQ
Answers to common questions about setup, accuracy and workflow.
