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Email assistant

AI email assistant for hotels

Opally writes clear, personalized replies grounded in your hotel's knowledge for guest inquiries in seconds.

Auto-draft & insertGmail & Outlook Add-inData from PMS
70%
less time on emails
1 day
to onboard
24/7
AI availability

Trusted by modern hotel teams

GmailOutlookMewsBooking.com
How it works

From inbox to reply in seconds

Opally connects to your inbox and hotel data, then drafts personalized replies that match your brand voice.

1

Connect your inbox

Install our Gmail or Outlook add-in in minutes. Opally reads incoming guest emails and understands what they're asking about.

2

AI drafts your reply

Using your hotel's knowledge base and PMS data, Opally writes a personalized, accurate response in your brand's tone of voice.

3

Review and send

Review the draft, make any tweaks, and send. Your team stays in control while saving 70% of the time spent on emails.

More time with guests

AI-generated drafts save time, ensure consistent communication, and free your team for what truly matters.

Consistent tone

Drafts match your brand voice and cite the right policies and sources.

Train once, scale everywhere

Shared knowledge and templates help new staff ramp faster and maintain standards.

Better upsell moments

Context‑aware suggestions for room upgrades, late checkout and experiences.
Susanne
"
With Opally, our reception saves hours each week on emails — and spends more time with guests.
Susanne, Hotel Director
FAQ

Email Assistant FAQs

Answers to common questions about setup, accuracy and workflow.

Customer case

Stammershalle Badehotel

Stammershalle Badehotel by the sea
Onboarded in 1 day70% time saved

Onboarded in one day. Saving dozens of hours each month on emails with Opally AI — while keeping full control over tone and policy.

Ready to transform your hotel?

Join hotels already saving 70% of their admin time with Opally. Start your free trial today.

5-minute setup
GDPR compliant
English support
Email assistant | Opally